Privacy Policy

Information you provide to us

• Contact and inquiry details — when you fill out a form, book a call, or message us through the Site's chat, including your name, email address, phone number, and anything you choose to tell us.
• Scheduling information — when you book a call, the date, time, and details needed to schedule it.
• Payment and billing information — if you become a client, payment details are collected and processed by our third-party payment processor; we do not store full card numbers ourselves.
• Communications — if you call, text, or email us, we keep a record of that correspondence.

Information collected automatically

• Usage and device data — your IP address, browser type, device information, pages viewed, and how you interact with the Site.
• Cookies and similar technologies — see "Cookies and analytics" below.

The Site uses cookies and similar technologies. Essential cookies keep the Site working. Analytics cookies — including Google Analytics — help us understand how visitors use the Site so we can improve it. Google Analytics may set its own cookies and collect usage data under Google's own privacy terms. Our website platform (GoHighLevel) may also set cookies needed to run the Site and its features.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the Site works.

• Respond to your inquiries and schedule and conduct calls.
• Provide, operate, and improve our services.
• Process payments and manage client accounts.
• Send messages you have asked for or consented to.
• Maintain security and prevent misuse.
• Comply with our legal obligations.

If you provide your phone number through the Site, such as by booking a call, submitting a form, or messaging us, and opt in, you consent to receive phone calls and text messages from Soravel at that number, including messages sent using automated technology. Messages may include responses to your inquiry, appointment confirmations and reminders, and account or service updates.

Consent to receive text messages is not a condition of purchasing any product or service. Message frequency varies depending on your interactions with us, and message and data rates may apply.

You can opt out of text messages at any time by replying STOP. Reply HELP for help, or reach us at support@soravelsystems.com or (940) 329-4700. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile phone number or opt-in information with third parties for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We share it only as described here:

• Service providers — companies that help us run the Site and our services, such as our website and CRM platform, telephony and messaging providers, email provider, payment processor, and analytics provider. They may access information only to perform services for us.
• Legal and safety — when required by law, or to protect our rights, our users, or the public.
• Business transfers — in connection with a merger, sale, or transfer of assets.
• With your consent — when you direct us to share it.

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

You can ask us to access, correct, or delete your personal information by emailing privacy@soravelsystems.com. You can opt out of marketing messages at any time. Depending on where you live, you may have additional rights under state privacy laws (for example, Texas or California residents). We will respond to verified requests as required by applicable law.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Site and our services are intended for business owners and are not directed to children under 18. We do not knowingly collect personal information from children.

The Site may link to third-party websites or services we do not control. This Policy does not apply to them, and we are not responsible for their practices.

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above, and significant changes will be reflected on this page.

Gordley Group LLC d/b/a Soravel Systems
Email: privacy@soravelsystems.com